Customer Service
Empowering your staff to provide world class customer
service anywhere! Manage high volumes of customer
queries across all your channels effortlessly!
Most loved features
- Single view of Customer
- Advanced real time reporting suite
- Coach your staff from anywhere
- Chatbots & automation
- Tickets
Sales
All the tools to allow your sales team
to spend more time selling & less time on repetitive admin
work & with full visibility of your pipeline, you will never lose a
prospect again.
Most loved features
- Kanban view of your leads & opportunities
- Customised lead lists with lead status
- Integrated phone & email
- Template Responses
- Electronic Signatures
E-commerce
Because great customer service doesn’t
end on your website. With QContact, your
customers great experience doesn’t end
when they leave your website.
Most loved features
- Seamless shop integrations
- Real time order status, payments & returns
- All communications in 1 place
- WhatsApp integration
- Automation
Contact Centres
Whether you are providing customer service,
technical support, sales or more.
QContact has all the tools your contact centre
needs to excel!
Most loved features
- Omni-channel customer support
- Live dashboard for a 360 degree view
- Instant access to service level agreements
- Net Promoter Scoring
- Internal chat
